Shipping policy

Last updated: 16 October 2026

This Shipping Policy explains how orders placed at Faan Perfumes, an independent webshop for FAAN fragrances, are shipped and delivered.

1. Overview

Topic	What applies
Delivery area	Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden
Processing time	Netherlands: 1 to 2 working days. Other EU countries: 2 to 3 working days. Orders placed during the weekend or on a public holiday are processed on the next working day. During public holidays and busy periods processing can take slightly longer
Shipping costs	Shown at checkout before you pay. Within the Netherlands, shipping is free on orders from € 75. Shipping is not free to any other country
Transport time	After dispatch: 2 to 4 working days within the Netherlands, 3 to 5 working days to the other countries in the delivery area
Total delivery time	Processing time plus transport time: 3 to 6 working days within the Netherlands, 5 to 8 working days to the other countries in the delivery area
Tracking	Where the shipping service supports it, you receive a tracking link in the dispatch confirmation email

2. Shipping costs and delivery time

The shipping costs for your address are shown at checkout before you pay. They depend on the destination and on the shipping method you select. The amounts shown at checkout at the time of your order are the ones that apply to your order.

Delivery time

Destination	Processing time (before dispatch)	Transport time (after dispatch)	Total delivery time
Netherlands	1 to 2 working days	2 to 4 working days	3 to 6 working days
All other countries in the delivery area	2 to 3 working days	3 to 5 working days	5 to 8 working days

These are estimates for normal circumstances. Pickup-point delivery is slower than home delivery, as its name at checkout indicates. Public holidays, busy periods and delays at the carrier can make delivery take longer.

Shipping rates

Country	Shipping method	Rate
Netherlands	Standaard Home Delivery	€ 6.35 (orders up to € 74.99)
Netherlands	Afhaalpunt (GEEN DHL)	€ 6.35
Netherlands	Gratis verzending	Free (orders from € 75)
Belgium	Service Point Delivery (NO DHL)	€ 6.85
Belgium	Standard GLS / FedEx / Bpost HomeDelivery	€ 7.99
Belgium	PostNL Belgie	€ 8.70
Germany	Standard GLS / FedEx HomeDelivery	€ 7.79
Germany	Service Point Delivery - GLS	€ 7.80
Germany	DHL Germany Home Delivery	€ 11.99
Germany	Service Point Delivery DHL Germany	€ 11.99
France	Pickup Point Mondial Relay (slower - select your point after payment)	€ 8.40
France	Home Delivery GLS / FedEx (recommended, fastest)	€ 9.99
France	DHL France	€ 11.75
Luxembourg	Pickup Point Mondial Relay (slower - select your point after payment)	€ 6.50
Luxembourg	Home Delivery GLS / FedEx (recommended, fastest)	€ 12.99
Italy	Pickup Point Mondial Relay (slower - select your point after payment)	€ 8.40
Italy	Home Delivery GLS / FedEx (recommended, fastest)	€ 13.49
Spain	Pickup Point Mondial Relay (slower - select your point after payment)	€ 8.40
Spain	Home Delivery GLS / FedEx (recommended, fastest)	€ 13.49
Portugal	Pickup Point Mondial Relay (slower - select your point after payment)	€ 8.40
Portugal	Home Delivery GLS / FedEx (recommended, fastest)	€ 13.49
Poland	Service Point - Mondial Relay (Select your point after payment)	€ 11.50
Poland	Standard GLS / FedEx HomeDelivery	€ 12.99
Austria	Standard GLS	€ 15.00
Czech Republic	Standard GLS	€ 15.00
Denmark	Standard GLS / FedEx	€ 15.00
Lithuania	GLS Standard	€ 15.00
Slovakia	Standard GLS	€ 15.00
Slovenia	Standard GLS	€ 15.00
Croatia	Standard GLS	€ 17.50
Hungary	Standard GLS	€ 17.50
Romania	Standard GLS	€ 17.50
Ireland	Standard GLS	€ 19.99
Estonia	Standard GLS	€ 20.00
Latvia	Standard GLS	€ 20.00
Sweden	GLS Standard	€ 20.00
Bulgaria	Bulgary GLS	€ 22.00
Finland	Standard GLS	€ 22.00
Greece	Standard GLS	€ 22.00

3. Delivery area

We deliver to: Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden. If your country cannot be selected at checkout, we are currently unable to deliver there.

Perfume contains alcohol

Perfume contains alcohol and is therefore treated as a flammable liquid by postal and courier services. Transport rules for such goods differ per country and per shipping service. For that reason we cannot ship to every country or with every shipping service, and some shipping options may not be available for your address.

4. Processing time

Processing time is the time we need to prepare your order before it is handed over to the carrier: 1 to 2 working days within the Netherlands and 2 to 3 working days to the other countries in the delivery area, counted from the moment we receive your payment. Orders placed during the weekend or on a public holiday are processed on the next working day. During public holidays and busy periods processing can take slightly longer. You receive an order confirmation by email after placing your order and a dispatch confirmation once your order has been handed over to the carrier.

5. Track and trace

Where the chosen shipping service supports tracking, the dispatch confirmation email contains a tracking link that lets you follow your parcel. If you have not received a dispatch confirmation or the tracking information does not update, contact us and mention your order number.

6. Changing your address

Please check your delivery address carefully before you place your order. If you need to change it, contact us as soon as possible and mention your order number. We can only change the address as long as the order has not been handed over to the carrier. After that, a change is no longer possible on our side.

7. Uncollected or refused parcels

If a parcel is returned to us because it was not collected, was refused or could not be delivered to the address provided, we will contact you to agree on a new delivery or on cancellation of the order. Costs of sending the parcel again are at your expense.

Refusing or not collecting a parcel does not by itself count as a withdrawal notice. If you are a consumer and wish to withdraw from your purchase, please tell us so explicitly as described in our Refund Policy.

8. Damage on receipt

Please check your parcel when you receive it. If the parcel or a product is damaged, contact us as soon as reasonably possible, mention your order number and describe the damage. Photos of the product and the packaging help us handle your report quickly. If the damage is visible on delivery, we recommend that you also report it to the delivery driver where possible. Reporting damage does not affect your statutory rights; see our Refund Policy for the legal guarantee of conformity.

9. Transfer of risk

If you are a consumer, the risk of loss of or damage to the goods passes to you when you, or a third party indicated by you who is not the carrier, take physical possession of the goods. If you instruct a carrier of your own choice that was not offered by us, the risk passes to you when the goods are handed over to that carrier.