Tracking, pickup points and missed deliveries: how perfume parcels arrive

We are an independent retailer of FAAN fragrances. Everything below comes from our shipping settings and our shipping policy. A bottle such as Amjad Honour travels as a flammable liquid, so carriers handle it under their own rules, and the options differ by country.

Tracking from dispatch to door

Your order goes through three steps. We process it, which takes 1 to 2 working days in the Netherlands and 2 to 3 elsewhere in the EU. Then we hand it to the carrier. Once that has happened you receive a dispatch confirmation email. Where the carrier supports tracking, that email has a tracking link. Transport then takes 2 to 4 working days in the Netherlands and 3 to 5 elsewhere in the EU.

Tracking pages show the carrier's own statuses, and they differ by carrier. Do not worry if nothing changes for a day. If you have not received a dispatch email, or the tracking does not update, email us with your order number and we will look into it.

Pickup points: how they work

At checkout you pick a shipping method. The methods differ by country. Here is what our settings list:

For Mondial Relay, the method name says it is slower and that you select your point after payment. Follow the instructions in the carrier's email or app. Pickup points usually ask for ID and the code from the carrier's message.

Pickup is cheaper than home delivery in Belgium, France, Italy, Spain, Portugal, Luxembourg and Poland, and about the same price in the Netherlands and Germany. It is slower, and you must collect the parcel in person. If you are at home most days, choose home delivery. If you are out all day, a pickup point near work can be easier. The total delivery time is still 3 to 6 working days for the Netherlands and 5 to 8 for the rest of the EU, with pickup-point delivery taking a little longer.

Missed delivery: what happens

If you are not at home, the carrier follows its own rules. It may leave a card, try again, or move the parcel to a pickup point. The details differ by carrier, and we cannot promise a number of attempts. Follow the instructions on the card or in the carrier's app.

If a parcel comes back to us because it was not collected, was refused or could not be delivered, we contact you to agree on a new delivery or on cancelling the order. The cost of sending it again is at your expense. Refusing or not collecting a parcel does not count as a withdrawal. To withdraw, tell us clearly, as set out in our refund policy.

Changing your address

Check your address carefully before you order. If you need to change it, contact us as soon as you can with your order number. We can only change it until the order has been handed to the carrier. After that, a change is no longer possible on our side.

What to do if a parcel is late

Wait until the end of the estimate: 6 working days in the Netherlands and 8 in the rest of the EU. Holidays and busy periods can add time. If your parcel is still not there, email us with your order number and, if you have it, the tracking link. If a parcel arrives damaged, report it as soon as you notice, with photos of the bottle and the packaging, and tell the driver if the damage is visible on delivery.

See also delivery times by country and returns and refunds for perfume orders. The Qasida collection guide is a good read while you wait, and you can browse all fourteen bottles. If a bottle shows as sold out, ask to be notified on the product page.

FAQ

Where do I find my tracking link?

In the dispatch confirmation email, where the carrier supports tracking.

Can I change to a pickup point after ordering?

Contact us with your order number as soon as possible. We can only change the delivery until the parcel is handed to the carrier.

What if I never collect the parcel?

It returns to us. We contact you to agree on a new delivery or cancellation, and a new shipment is at your cost.

Related reading

• Delivery times by country: FAAN perfumes
• Returns and refunds for perfume orders
• FAAN Qasida perfumes: all nine bottles explained